FAQ
Everything You Need to Know About Owning a Spa or Swim Spa
At Spa HQ, we understand that purchasing a spa or swim spa is an exciting investment, and naturally, you'll have questions. Our Frequently Asked Questions page has been created to provide clear, helpful answers to the most common questions about choosing, installing, maintaining, and enjoying your spa.
Whether you're considering your first spa or you're an experienced owner looking for maintenance advice, we've got you covered. From electrical requirements and delivery information to water care, servicing, warranty support, and running costs, our FAQ section is designed to help you make informed decisions with confidence.
Popular Topics Include:
- Choosing the right spa or swim spa
- Delivery and installation requirements
- Electrical and site preparation
- Water care and chemical maintenance
- Heating and running costs
- Spa servicing and repairs
- Warranty information
- Replacement parts and accessories
- Troubleshooting common spa issues
Our knowledgeable team has over 30 years of experience helping Western Australian families enjoy their spas year-round. If you can't find the answer you're looking for, we're only a phone call or email away and are always happy to help.
At Spa HQ, our commitment to our customers doesn't end after the sale. We're here to provide ongoing advice, expert support, and professional service throughout the life of your spa.
Still have a question? Contact the friendly Spa HQ team today—we're here to help you enjoy the very best spa experience.
Frequently Asked Questions
Steps, Lockable Hard Spa Cover, Startup Chemical Pack, Free Upgrade to Magnesium, LED Lighting, Stainless Steel Frame.
Yes. We use Handypay, a low interest finance company, who specialize in home improvement and renovation loans. More information can be found about Handypay at our FINANCE tab.
Spa HQ always carries plenty of stock. However, if your spa needs to be custom built it normally takes around 8 weeks.
Absolutely... Spa HQ have happy customers in Bunbury, Busselton, Esperance, Albany, Kalgoorlie, Port Hedland, Karratha just to name a few.
Absolutely... Spa HQ offers regular maintenance, testing and cleaning for many of our clients. - Please note this service is offered to local clients only at this stage.